Shipping policy

At Your Cart, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.

1. Shipping Availability

We currently offer delivery across Pakistan, subject to courier service availability in your area.

Orders are delivered through reliable third-party courier and logistics services.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 working days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are generally:

  • Major Cities: 2–4 working days

  • Other Areas: 3–7 working days

  • Remote Areas: Delivery may take additional time depending on courier availability.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, security conditions, incorrect customer information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you place your order.

From time to time, Your Cart may offer free delivery promotions on selected products, locations, or orders. Promotional shipping offers may be subject to specific terms and conditions.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

For COD orders, the customer must pay the full order amount to the courier/rider at the time of delivery.

Please keep the required amount available to avoid delivery delays.

6. Order Confirmation

After placing an order, our team may contact you by phone, WhatsApp, SMS, or email to verify your order and delivery details.

We may cancel or hold an order if the provided contact information or delivery details cannot be verified.

7. Tracking Your Order

When tracking information is available, we may provide your shipment or tracking details through the contact information provided with your order.

Tracking updates are provided by the relevant courier and may take some time to appear after dispatch.

8. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • City/area

  • Any useful landmark or delivery instructions

Your Cart is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

If the courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, the courier may make another delivery attempt or return the package to us.

If an order is returned because the customer refused or failed to receive it, additional shipping or re-delivery charges may apply if the customer requests the order to be sent again.

Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

10. Delayed or Lost Shipments

Although we work with courier partners to ensure timely delivery, delays can sometimes occur.

If your order appears significantly delayed or is reported as lost by the courier, please contact our customer support team. We will coordinate with the courier to investigate the shipment and provide an appropriate resolution.

11. Damaged Packages

Please check your package when you receive it.

If the package or product appears damaged, contact Your Cart Customer Support as soon as possible and provide your order number along with clear photos or videos of the package and product.

For damaged products, please refer to our Return & Refund Policy for eligibility and further instructions.

12. International Shipping

We currently offer shipping within Pakistan only unless an international shipping option is specifically displayed or agreed upon for a particular order.

13. Contact Us

If you have questions about your order or our Shipping Policy, please contact us using the contact information provided on our website.

Your Cart
Pakistan

We appreciate your trust in Your Cart and are committed to providing a reliable shopping and delivery experience.