Refund policy

At Your Cart, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a wrong product that does not match your order.

  • The product arrived damaged or defective.

  • Your order is incomplete or missing an item.

  • The product has a major issue that was present when you received it.

To be eligible for a return, the product must be unused, unworn, and in its original condition and packaging, unless the issue is related to a defect or damage during delivery.

2. Return Request Period

You must contact us within 7 days of receiving your order to request a return.

After 7 days, we may not be able to accept your return request.

To request a return, please contact our customer support team and provide:

  • Your order number

  • Your name and contact number

  • Reason for the return

  • Clear photos/videos of the product and packaging

  • Any other information requested by our support team

3. Products That Cannot Be Returned

For hygiene, safety, or other reasons, certain products may not be eligible for return, including:

  • Used personal-care or hygiene products

  • Products damaged due to misuse

  • Products without original packaging or accessories

  • Products intentionally damaged after delivery

  • Items specifically marked as non-returnable on the product page

4. Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, wrong, or incomplete product, contact us within 7 days. We may ask you to provide photos or a short video so we can verify the issue.

Once the issue is confirmed, we may offer:

  • A replacement product, or

  • A refund, depending on the situation and product availability.

5. Change of Mind

Returns due to change of mind, personal preference, incorrect size selection, or simply not liking the product may not be accepted unless specifically stated on the product page.

If we agree to accept such a return, the customer may be responsible for the applicable return shipping costs.

6. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, it will be processed through the applicable payment method.

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer, such as bank or mobile-wallet details.

Refund processing time may vary depending on the payment method and financial institution.

7. Return Shipping Costs

If the return is caused by an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, Your Cart will cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible. In such cases, the customer may need to follow our applicable return procedure.

9. Exchange Policy

If you receive a wrong or defective product, we may provide an exchange subject to product availability.

Exchanges are generally limited to the same product or an equivalent replacement.

10. Refund/Return Approval

All returns and refunds are subject to verification and approval by Your Cart.

We reserve the right to reject a return or refund request if the product does not meet the conditions described in this policy or if the issue resulted from misuse, negligence, or damage caused after delivery.

11. Contact Us

If you have any questions regarding our Return & Refund Policy or want to request a return, please contact Your Cart Customer Support through the contact information provided on our website.

Your Cart
Pakistan

We appreciate your trust and are committed to providing you with quality products and reliable service.