Privacy policy

At Your Cart, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Device and browser information

  • IP address

  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Confirm your orders and delivery details

  • Arrange shipping and delivery

  • Contact you regarding your order

  • Provide customer support

  • Process payments and refunds

  • Improve our products, services, and website

  • Prevent fraud, abuse, or unauthorized activity

  • Send promotional offers or marketing communications where permitted

3. Order and Payment Information

When you place an order, we use the information you provide to process and deliver your purchase.

For Cash on Delivery (COD) orders, your name, phone number, and delivery address may be shared with the relevant courier or delivery service for fulfillment.

For online payments, payment information may be processed securely by third-party payment providers. Your Cart does not intentionally store your complete credit or debit card details on its own servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing campaigns

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Courier and delivery companies

  • Payment service providers

  • Shopify and other technology/service providers

  • Website analytics and advertising platforms

  • Customer support and communication services

These parties may only receive information necessary to perform their services or as otherwise permitted by applicable law.

6. Marketing Communications

If you provide your contact information, we may occasionally contact you with information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Updates about Your Cart

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal or regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where applicable

  • Opt out of promotional communications

To make a privacy-related request, please contact us using the contact information provided on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Your Cart
Pakistan

By using our website, you acknowledge that you have read and understood this Privacy Policy.